How soon will my order be processed?
At Furniva, we process all orders within 1-2 business days (excluding Sundays and public holidays). If there’s a high volume of orders, we may experience minor delays, and we’ll promptly inform you of any expected delay.
Can I cancel my order after it has shipped?
Once an order has been shipped, we’re unable to cancel it. If you refuse delivery at the time it arrives, we will deduct both forward and return shipping costs before processing your refund, after the product is returned to our warehouse.
Is shipping free?
Yes, Furniva offers free shipping on all orders within our delivery coverage areas. Our products are shipped securely via major carriers like Safexpress, FedEx, BlueDart, and Delhivery to ensure safe and timely arrival.
Where does Furniva deliver?
We deliver across India to pin codes covered by our delivery partners. Some locations may not be eligible for delivery due to “Out of Delivery Area” or “Embargo” restrictions imposed by our carriers. You can check delivery eligibility by entering your pin code on the product page.
I missed the delivery of Order today. What should I do?
The courier service delivering your order usually tries to deliver within next 3-5 business days in case you miss a delivery.
You can check your SMS/Missed Calls for more details on when the courier service will try to deliver again.
How will I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. This number becomes active within 24 hours, allowing you to track your order’s progress. Most orders arrive within 3-10 business days, depending on your location.
To track your order, please visit our Tracking Page.
You may track your order using one of the following methods:
- Email/Phone Number and Order Number:
- Enter your registered email address or phone number.
- Enter your specific order number.
- Tracking ID:
- Locate your unique tracking ID on the “My Orders” page under your “My Account” section.
- Enter the tracking ID directly into the tracking page.
Once you’ve entered the correct information, you’ll be able to view the real-time status of your order.
Are there any additional or hidden charges?
No, Furniva ensures transparent pricing. There are no hidden fees, and the price listed on the product page is final and inclusive of taxes. If applicable, any delivery charges will be displayed at checkout based on your shipping address.
Please note, however, that if assembly or installation is not included with your product, additional charges may apply for these services. The cost of assembly will vary depending on the product and your location.
Why does the estimated delivery time vary?
Delivery times depend on product availability, shipping destination, and our courier partners’ schedules. Enter your pin code on the product page to view estimated delivery times. Public holidays or weekends may also affect timelines slightly.
What if my order arrives late or damaged?
If your order is delayed beyond the estimated delivery date, or arrives damaged, please reach out to us at support@furniva.com, and we’ll promptly address the issue.
What happens if the product is lost or damaged after delivery?
Once our carrier delivers the product to your address, the risk of loss or damage transfers to you. We recommend ensuring the security of the delivery location to prevent any mishaps after the product has been handed over.
