Warranty Policy
At Furniva, our products are crafted with exceptional care and precision to ensure you get the finest experience. We’re confident you’ll love them.
What is covered under the Furniva warranty for my furniture?
- For Solid Wood Products, we provide a 2-year warranty.
- For Engineered Wood Products, we do not provide any warranty.
Our warranty covers manufacturing defects under regular and intended use during the warranty period.
How do I inspect my product at delivery?
Upon delivery, please inspect your furniture thoroughly. If you find any damaged or defective parts, notify us within 3 days of receipt. We’ll arrange a replacement for the affected part(s) upon verification.
What do I need to do if my product is damaged on arrival?
- Contact us within 3 days of delivery.
- Provide photos or videos of the damage for verification.
What does the warranty NOT cover?
The warranty does not cover:
- Modifications or alterations made after purchase.
- Physical damage reported after 3 days of delivery.
- Natural wear and tear from daily use.
- Variations in wood grains, color shades, or patterns (each wood product is unique and may not exactly match online images).
- Improper usage or damage from moving furniture between locations.
- Damage due to self-installation or improper handling.
What steps do I take to care for my furniture and ensure the warranty remains valid?
To keep your warranty valid:
- Follow care instructions provided.
- Avoid unauthorized repairs or modifications.
- Do not relocate furniture to unserviceable areas after delivery, as it may void the warranty.
What is the return policy?
We do not accept returns on purchased products. However, if any parts show manufacturing defects during installation, we will replace those parts as needed.
