Furniva Help Center | Customer Care Support
How do I know my order has been confirmed?
Once you place an order, our sales team will get in touch with you via phone to confirm your order.
An e-mail & SMS will be sent once you’ve successfully placed your order. You can check your order status from the ‘My Orders’ section on your Furniva account.
Can I order by telephone?
Yes, you can place an order by calling our dedicated sales team. Simply reach out to us at +918929722253, and our team will be happy to assist you with your order. Whether you have questions about a product or need help completing your purchase, we are here to help you over the phone.
How do I manage my Order?
You can manage your order only if you are a signed-in user and have an Furniva Account.
You can check and manage your orders here.
How do I track my orders?
Once your order ships, you’ll receive a confirmation email with a tracking number. This number becomes active within 24 hours, allowing you to track your order’s progress. Most orders arrive within 3-10 business days, depending on your location.
To track your order, please visit our Tracking Page.
You may track your order using one of the following methods:
- Email/Phone Number and Order Number:
- Enter your registered email address or phone number.
- Enter your specific order number.
- Tracking ID:
- Locate your unique tracking ID on the “My Orders” page under your “My Account” section.
- Enter the tracking ID directly into the tracking page.
Once you’ve entered the correct information, you’ll be able to view the real-time status of your order.
How do I cancel an order?
If your order has not yet been shipped, you can easily cancel it. Go to My Orders, locate the order you wish to cancel, and click the Cancel Request option next to the order details. Once the cancellation request is submitted, we will process it as soon as possible.
How can I schedule assembly services?
If your order includes assembly (whether it’s part of the purchase or added separately), you can schedule it directly through My Orders. In the Assembly column, you’ll find an option to purchase assembly if it wasn’t included with your order, or to schedule the assembly if it was included. Simply click on the relevant option and follow the instructions to arrange the service.
Can I purchase assembly services as an add-on?
Yes, if your product was not delivered with assembly included, you can purchase assembly services through My Orders. Just go to the Assembly column next to your order details and click to purchase the service. You can also schedule it directly from there.
How soon will my order be processed?
At Furniva, we process all orders within 1-2 business days (excluding Sundays and public holidays). If there’s a high volume of orders, we may experience minor delays, and we’ll promptly inform you of any expected delay.
Can I cancel my order after it has shipped?
Once an order has been shipped, we’re unable to cancel it. If you refuse delivery at the time it arrives, we will deduct both forward and return shipping costs before processing your refund, after the product is returned to our warehouse.
Is shipping free?
Yes, Furniva offers free shipping on all orders within our delivery coverage areas. Our products are shipped securely via major carriers like Safexpress, FedEx, BlueDart, and Delhivery to ensure safe and timely arrival.
Where does Furniva deliver?
We deliver across India to pin codes covered by our delivery partners. Some locations may not be eligible for delivery due to “Out of Delivery Area” or “Embargo” restrictions imposed by our carriers. You can check delivery eligibility by entering your pin code on the product page.
I missed the delivery of Order today. What should I do?
The courier service delivering your order usually tries to deliver within next 3-5 business days in case you miss a delivery.
You can check your SMS/Missed Calls for more details on when the courier service will try to deliver again.
How will I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. This number becomes active within 24 hours, allowing you to track your order’s progress. Most orders arrive within 3-10 business days, depending on your location.
To track your order, please visit our Tracking Page.
You may track your order using one of the following methods:
- Email/Phone Number and Order Number:
- Enter your registered email address or phone number.
- Enter your specific order number.
- Tracking ID:
- Locate your unique tracking ID on the “My Orders” page under your “My Account” section.
- Enter the tracking ID directly into the tracking page.
Once you’ve entered the correct information, you’ll be able to view the real-time status of your order.
Are there any additional or hidden charges?
No, Furniva ensures transparent pricing. There are no hidden fees, and the price listed on the product page is final and inclusive of taxes. If applicable, any delivery charges will be displayed at checkout based on your shipping address.
Please note, however, that if assembly or installation is not included with your product, additional charges may apply for these services. The cost of assembly will vary depending on the product and your location.
Why does the estimated delivery time vary?
Delivery times depend on product availability, shipping destination, and our courier partners’ schedules. Enter your pin code on the product page to view estimated delivery times. Public holidays or weekends may also affect timelines slightly.
What if my order arrives late or damaged?
If your order is delayed beyond the estimated delivery date, or arrives damaged, please reach out to us at support@furniva.com, and we’ll promptly address the issue.
What happens if the product is lost or damaged after delivery?
Once our carrier delivers the product to your address, the risk of loss or damage transfers to you. We recommend ensuring the security of the delivery location to prevent any mishaps after the product has been handed over.
When is my item eligible for a free replacement or refund?
We offer a free replacement within 3 days of delivery in the unlikely event that you receive a damaged, defective, or incorrect item. Please report any issues to us within this time frame.
How do I report a damaged or defective item?
To report an issue, email us at support@furniva.com with details and images of the product. In some cases, we may schedule a technician visit to evaluate the product. Based on the technician’s report, we will offer a replacement, repair, or a partial refund as per your choice. Full replacements are offered if a repair isn’t feasible.
What if a replacement isn’t possible?
If we cannot replace the product, we’ll arrange a free return pickup and process a full refund once the item arrives back at our warehouse.
What are the conditions for a successful return?
To ensure a smooth return, please keep the item in its original condition with all original packaging, manuals, warranty cards, and accessories intact. Returns are only accepted if:
- The item is returned in original condition with all included accessories and documentation.
- The item was not damaged while in your possession.
- The item matches the original order.
Can I return items due to a change of mind?
Returns are not accepted for reasons such as ordering the wrong model, color, or if you no longer need the item.
Can I cancel my order after it has shipped?
You may cancel your order online only before it has been shipped. If the order is already shipped, you may refuse it upon delivery; however, we will deduct forward and return shipping costs before issuing the refund once the product is returned to our warehouse.
How long does the refund process take?
Once your return request is approved and the item is picked up, we will initiate the refund within 48 hours. The refund will be processed to your original payment method, and it may take an additional 3-5 business days to reflect in your account, depending on your bank or payment provider.
What if my payment card or account is inactive?
If your original payment method is inactive, please share your current bank account details via our “Contact Us” page, and we’ll process the refund to the new account within 5 business days.
Terms & Conditions
- Furniva reserves the right to evaluate and determine the eligibility of returns based on the above conditions.
- Management reserves the right to modify or change the return and refund policy at any time without prior notice.
What is covered under the Furniva warranty for my furniture?
- For Solid Wood Products, we provide a 2-year warranty.
- For Engineered Wood Products, we do not provide any warranty.
Our warranty covers manufacturing defects under regular and intended use during the warranty period.
How do I inspect my product at delivery?
Upon delivery, please inspect your furniture thoroughly. If you find any damaged or defective parts, notify us within 3 days of receipt. We’ll arrange a replacement for the affected part(s) upon verification.
What do I need to do if my product is damaged on arrival?
- Contact us within 3 days of delivery.
- Provide photos or videos of the damage for verification.
What does the warranty NOT cover?
The warranty does not cover:
- Modifications or alterations made after purchase.
- Physical damage reported after 3 days of delivery.
- Natural wear and tear from daily use.
- Variations in wood grains, color shades, or patterns (each wood product is unique and may not exactly match online images).
- Improper usage or damage from moving furniture between locations.
- Damage due to self-installation or improper handling.
What steps do I take to care for my furniture and ensure the warranty remains valid?
To keep your warranty valid:
- Follow care instructions provided.
- Avoid unauthorized repairs or modifications.
- Do not relocate furniture to unserviceable areas after delivery, as it may void the warranty.
What is the return policy?
We do not accept returns on purchased products. However, if any parts show manufacturing defects during installation, we will replace those parts as needed.
Who can leave a product review?
Reviews can only be submitted by verified purchasers who are logged into their account. You must have completed a purchase of the product on Furniva’s website to share your experience.
Are there any guidelines for writing product reviews?
Yes, there are a few helpful tips for writing great product reviews:
- Readability: Break your review into short paragraphs, and remember to check for spelling and grammar to ensure it’s easy to read.
- Personal Experience: Only review products you’ve actually used. Your honest experience is invaluable to other customers.
- Be Informative: Offer both the pros and cons of the product. Be clear and unbiased, helping others make informed decisions.
- Be Accurate: Ensure your facts are correct. Research can help if you’re unsure about any details.
- Stay Concise: Keep your review clear and to the point. A catchy title helps, but make sure your review remains focused on the product.
What can I include in my product review?
Your review should focus on the product itself. Share your personal experience with its features, performance, quality, or any other aspects that stood out to you. Your feedback helps other customers make an informed decision.
What should not be included in my product review?
Reviews should be relevant to the product in question. Furniva reserves the right to remove reviews that include:
- Requests for votes or feedback regarding product descriptions.
- Irrelevant content (e.g., random characters, comments on another product).
- Service-related feedback (e.g., issues with availability, payment, or delivery).
- Pricing, promotional content, or references to other retailers.
- Personal information (e.g., phone numbers, addresses, email).
- Profanity, inflammatory language, or copyrighted content.
- Plagiarized material or content offered for compensation.
- Fake reviews or reviews made under false identities.
- Any reviews in a language other than English (unless directly related to the product).
How do I leave a review for a product?
Once logged in, go to the product page of the item you purchased. Scroll down to the review section, and you’ll be able to leave your feedback.
How do I log in or sign up to my Furniva account?
You can log in or sign up using multiple methods:
- Social Login: For added convenience, you can log in using your Facebook or Google account.
- Mobile OTP: Enter your mobile number and verify it with a One-Time Password (OTP) sent to your phone.
- Email OTP: You can also log in using your email address, where we will send a verification code to confirm your identity.
What should I do if I don’t receive the OTP or verification code?
Sometimes, due to network issues, SMS messages or emails may be delayed. If you don’t receive the OTP or verification code immediately, simply click on the Resend Code option, and we will send a new one to your mobile or email.
Do I need to verify my mobile number or email every time I log in?
No, you only need to verify your mobile number or email address once when you first create an account or update your details. After that, you can log in without needing to verify each time.
How can I add a new delivery address to my account?
To update your address, log in to your account, then go to My Account > My Addresses. Add your new address and click Save Changes. Your new address will be saved for future orders.
Is assembly included with my purchase?
If assembly is included with your purchase, our team will schedule it within 72 hours of product delivery. In some cases, this may take a bit longer depending on technician availability. Please allow 72 hours before reaching out for an update.
What if assembly is on a DIY basis?
For products sold on a Do-It-Yourself (DIY) basis, free assembly is not included. These products come with detailed manuals, guides, and online resources to assist you in setting up. For any questions, feel free to call our support team.
Can I purchase assembly as an add-on service?
Yes, you can add assembly services separately if it’s not included. Simply log into your account and make a request via the “My Account” page, or call our support team, and they’ll assist you in arranging assembly for your order.