When is my item eligible for a free replacement or refund?
We offer a free replacement within 3 days of delivery in the unlikely event that you receive a damaged, defective, or incorrect item. Please report any issues to us within this time frame.
How do I report a damaged or defective item?
To report an issue, email us at support@furniva.com with details and images of the product. In some cases, we may schedule a technician visit to evaluate the product. Based on the technician’s report, we will offer a replacement, repair, or a partial refund as per your choice. Full replacements are offered if a repair isn’t feasible.
What if a replacement isn’t possible?
If we cannot replace the product, we’ll arrange a free return pickup and process a full refund once the item arrives back at our warehouse.
What are the conditions for a successful return?
To ensure a smooth return, please keep the item in its original condition with all original packaging, manuals, warranty cards, and accessories intact. Returns are only accepted if:
- The item is returned in original condition with all included accessories and documentation.
- The item was not damaged while in your possession.
- The item matches the original order.
Can I return items due to a change of mind?
Returns are not accepted for reasons such as ordering the wrong model, color, or if you no longer need the item.
Can I cancel my order after it has shipped?
You may cancel your order online only before it has been shipped. If the order is already shipped, you may refuse it upon delivery; however, we will deduct forward and return shipping costs before issuing the refund once the product is returned to our warehouse.
How long does the refund process take?
Once your return request is approved and the item is picked up, we will initiate the refund within 48 hours. The refund will be processed to your original payment method, and it may take an additional 3-5 business days to reflect in your account, depending on your bank or payment provider.
What if my payment card or account is inactive?
If your original payment method is inactive, please share your current bank account details via our “Contact Us” page, and we’ll process the refund to the new account within 5 business days.
Terms & Conditions
- Furniva reserves the right to evaluate and determine the eligibility of returns based on the above conditions.
- Management reserves the right to modify or change the return and refund policy at any time without prior notice.
