Introduction
Welcome to Furniva (the “Site”), a proprietorship based in India specializing in high-quality and affordable home and office furniture. This Privacy Policy describes how Furniva (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, interact with our services, or make purchases through Furniva.com (the “Site”). By using or accessing our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will post the revised policy on the Site with an updated “Last updated” date. Please check this page regularly to stay informed.
Information We Collect
We collect various types of information based on your interactions with the Site, including information you provide directly, information collected automatically through cookies, and information obtained from third parties. This information is collected to improve our services, fulfill your orders, and communicate effectively with you.
1. Information You Provide Directly
- Contact Information: Name, address, phone number, and email address.
- Order Details: Shipping and billing information, payment confirmation, and order history.
- Account Details: Username, password, and security questions for registered users.
- Customer Support Information: Information provided during inquiries or support requests.
2. Information Collected Automatically
When you interact with our Site, we may automatically collect usage data through cookies and similar technologies. This may include:
- Device information, IP address, browser type, and operating system.
- Browsing behavior, such as pages viewed, items added to cart or wishlist, and referring URLs.
3. Information Obtained from Third Parties
We may receive information from third-party vendors and partners who help us operate the Site and process transactions, including:
- Payment processors for secure payment handling.
- Shipping providers to fulfill and track orders.
How We Use Your Information
We use the collected information to improve your experience and provide efficient services, as outlined below:
- Order Processing and Fulfillment: To process payments, confirm orders, arrange shipping, handle returns, and communicate with you about your purchases.
- Customer Service: To respond to inquiries, provide support, and improve our Site and services based on user feedback.
- Marketing and Promotions: To send promotional emails and offers, show relevant advertisements, and personalize your experience. You can unsubscribe at any time.
- Security and Fraud Prevention: To detect and prevent fraud, abuse, and other harmful activities.
- Analytics: To analyze usage data and improve our Site and services.
Disclosure of Personal Information
We may share your personal information with third parties only under specific circumstances:
- Service Providers: With vendors performing functions on our behalf, such as payment processors, shipping providers, IT support, and analytics providers.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- With Your Consent: When you explicitly consent to share your information for specific purposes.
Cookies and Similar Technologies
We use cookies to personalize your experience and gather usage data. Cookies help us remember your preferences, enable essential Site functionality (e.g., maintaining your cart), and improve our services. You may manage cookie settings in your browser, though disabling cookies may impact certain Site features.
Your Rights and Choices
Depending on your jurisdiction, you may have rights concerning your personal information, including:
- Access and Correction: You may request access to your personal information and request corrections to any inaccuracies.
- Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
- Opt-Out: You can unsubscribe from marketing emails by following the unsubscribe link in our communications.
- Data Portability: You may have the right to request an electronic copy of your personal information.
To exercise any of these rights, please contact us using the details provided below. We will verify your identity to ensure the security of your data.
Data Security and Retention
We prioritize the security of your personal information and implement industry-standard measures to protect against unauthorized access, disclosure, or destruction. However, no security measure is completely infallible, so we cannot guarantee absolute security. We retain personal information as long as necessary to fulfill our services, comply with legal requirements, and resolve disputes.
Third-Party Links
Our Site may include links to other websites. These sites are not governed by this Privacy Policy, and we encourage you to review their privacy policies. We are not responsible for the privacy practices of third parties.
User-Generated Content
If you post reviews or other content on our Site, this information may be publicly accessible. We cannot control how others may use such information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe we have collected such information, please contact us, and we will promptly delete it.
Contact Us
If you have questions about our Privacy Policy or wish to exercise any of your rights, please contact us at:
- Email: support@furniva.in
- Phone: +91 8929722253
Effective Date: 12/12/2024
Thank you for choosing Furniva.