Customer Support Executive (Work from Home)
This role involves a mix of customer communication, logistical coordination and issue resolution, making it ideal for those comfortable with digital platforms.
Job overview
This role is tailored for individuals who can work remotely, ensuring smooth customer experiences for Furniva, an online furniture retailer launched in 2024. It involves a mix of customer communication, logistical coordination and issue resolution, making it ideal for those comfortable with digital platforms.
Responsibilities and qualifications
The position requires managing customer interactions — providing delivery updates and handling issues like damages or refunds — while also coordinating with internal teams and carpenters. Candidates should have excellent organisational and communication skills.
Company background and role context
Furniva launched in 2024 and offers a wide range of furniture across India. The company's mission emphasises exceptional customer service, which is central to this role.
Detailed responsibilities
- Customer communication and updates. Calling customers with updates on order delivery, dispatch and out-for-delivery status, ensuring transparency and managing expectations.
- Record keeping and assembly coordination. Maintaining a record of completed deliveries in spreadsheet software, providing product assembly updates, and aligning carpenters for assembly from company-provided data.
- Issue resolution and customer flow. Handling damages, replacements and refunds, and coordinating with sales, marketing, logistics and technical support so the customer experience stays seamless.
- Digital communication. Sending messages via WhatsApp (provided by the company) and communicating through other social networks and e-commerce platforms.
- Logistics and team coordination. Providing pickup-related information where a pickup applies, and coordinating with the team.
Qualifications and requirements
- Educational background. A bachelor's degree or equivalent experience.
- Communication skills. Excellent verbal and written communication, given the need for clear customer interactions by call and on digital platforms.
- Organisational and technical skills. Good organisation and attention to detail for delivery records and carpenter coordination. Basic spreadsheet knowledge is required.
- Digital tool comfort. Comfort with WhatsApp, social media and e-commerce platforms.
- Remote work capability. The ability to work independently, with a suitable home setup and a reliable internet connection.
- Time management. Good time management, to handle several tasks at once.
Customer service experience is preferred, but not mandatory.
Application process
Send your resume and a cover letter to careers@furniva.in with the subject line “Application for Customer Support Executive (WFH)”. For any questions, call +91 89297 22253.
Summary
| Category | Details |
|---|---|
| Responsibilities | Customer updates, record keeping, carpenter coordination, issue resolution, digital communication, logistics, team coordination |
| Qualifications | Bachelor's degree or equivalent, strong communication, organisational skills, digital tool comfort, remote work capability, time management |
| Preferred experience | Customer service experience, though not mandatory |
| Application method | Email resume and cover letter to careers@furniva.in with the subject line above |
| Expected pay grade | INR 15,000 – 20,000 |