How can we help?

Your order is confirmed only when payment is successfully recorded and an order number is created. We send the confirmation by email and WhatsApp. If either is missing, contact us before paying again.

Yes. We can answer product questions and help you place a prepaid order through a secure payment route. We never ask for an OTP, UPI PIN, CVV or banking password.

Use the link in your confirmation, open Track order, or sign in to your account. Signing in takes your mobile number and a four-digit code, sent on WhatsApp or by SMS — whichever you choose. There is no password. Your account keeps order history, addresses and saved items together.

Contact us immediately with your order number. A change may be possible before packing or dispatch, but it is not guaranteed once a label is created or the shipment is handed over.

Ready-stock orders can be cancelled before dispatch, subject to actual non-recoverable payment costs capped at 5%. Made-to-order cancellation carries 20% before production and 50% after production begins; it is unavailable after dispatch.

Ready-stock orders normally dispatch in 1–2 business days, excluding Sundays and public holidays. The product-page pincode check shows an estimated calendar-day range from dispatch—not an exact date. Products may leave Jaipur or our Mumbai-area 3PL partner.

Delivery is free to serviceable pincodes. Products in the same order may arrive separately when stock, fulfilment location or made-to-order timing differs.

The logistics partner may make up to three attempts, usually over about 5–10 days. If all fail for a customer-side reason, actual forward and return shipping costs may be deducted. Carrier or Furniva failures are not charged to you.

Free installation applies only when confirmed for that product and pincode. After every box arrives, the team should contact you within 24–48 hours and targets completion within 96 hours, subject to contact, access and capacity—not as a guaranteed deadline.

A trusted person may receive delivery and confirm installation. One installation change is free with at least 24 hours' notice. Free installation remains available for 15 days; a customer-caused repeat visit costs ₹499. Furniva does not arrange third-party carpenters outside coverage.

We do not take returns or give refunds for a change of mind. Each order gets one complimentary size or colour exchange, requested within 7 calendar days of delivery, if the ready-stock piece is unused, unassembled, undamaged and complete. Made-to-order and refurbished products are excluded. Damage, a wrong item or missing parts is resolved at no cost.

Tell us within 48 hours of delivery. Send photos of the product, outer box and shipping label, keep all packaging, and do not assemble or repair it before assessment.

We assess the evidence and normally repair or replace the affected part first. If that is not practical, we consider full replacement; if no practical remedy is available, we arrange free collection and refund. A partial refund applies only when we offer it and you agree to keep the product.

Orders are prepaid; COD and partial COD are not currently offered. Razorpay displays available UPI, cards, net banking, wallets, Pay Later and other methods. EMI or no-cost EMI applies only when shown for your bank, card, order and current offer.

Do not pay again immediately. Send us the amount, time and transaction reference. We investigate after you notify us and aim to respond within 3–5 business days.

An approved refund is initiated to the original payment method within 5 business days after its prerequisite is complete. Banks and payment providers generally need another 5–7 business days after initiation.

Where the product page lists a warranty, the original purchaser receives 12 months of non-transferable cover for a visible manufacturing defect in the board, panel or supplied hardware that materially affects normal use. Exclusions and remedies are explained in the full policy.

Follow the product-page care notes and supplied assembly instructions. Misuse, unsuitable conditions, moving damage and unauthorised repair are not manufacturing defects. Ask us before acting when an instruction is unclear.