Privacy

Furniva is the trade name of Nishit Agrawal, GSTIN 08DOUPA8944E1ZI, with its principal address at Plot No. 08, Bapu Nagar, Himank Path, Goliyawas, Jaipur – 302020, Rajasthan, India. Furniva decides why and how personal information is used for furniva.in and your Furniva order.

Our store is hosted by Shopify. Depending on the Shopify service involved, Shopify processes information for Furniva or for its own stated purposes. You can read the Shopify Consumer Privacy Policy.

When you order or ask for service, we may collect your name, email address, mobile number, billing and delivery address, pincode, access notes, order details, product choices and information needed for delivery, installation, returns, refunds or warranty support.

When you contact us, we receive the information in your email, SMS, WhatsApp message, phone enquiry or contact form. The contact form may include your name, email, mobile number, topic, order number and message. We may keep internal notes needed to resolve the enquiry. We do not record a phone call unless we tell you before recording it.

If you submit a review, photograph, video or other content, we receive that content and the attribution or permission information supplied with it.

Your Furniva account is ours, not Shopify's. You sign in with your mobile number and choose a four-digit code by WhatsApp or SMS. There is no password. The verified number is used to resolve the customer record whose orders and saved details may be shown.

WhatsApp codes are delivered through Meta's WhatsApp Cloud API using Furniva's CRM. SMS codes are delivered through MSG91's managed OTP service. Each provider receives the mobile number and information needed to deliver and verify the selected code. Furniva stores a WhatsApp code only as a one-way hash for a short validity period; MSG91 verifies its SMS result before Furniva creates a session. A code can be used once. Once signed in, the browser keeps a sign-in token; signing out cancels it on our side.

An email address is optional. If you give us one, it may be used for order and support communications. You can update it under Your details.

Your orders, addresses and saved items are stored by Shopify, which hosts this shop and its checkout, and are shown to you through our own account pages. Shopify also operates its own account system using email sign-in codes; Furniva's custom account pages do not rely on that system.

Payments are processed through Razorpay and the payment methods it supports. Furniva receives information such as payment status, amount and transaction reference needed to confirm, refund or investigate a payment. Furniva does not receive or store your complete card number, card security code, UPI PIN or banking password.

Shopify and technologies enabled on the store may receive technical and usage information such as IP address, device and browser type, network activity, referring page, pages and products viewed, search queries, cart activity, checkout activity, ad interactions and approximate location derived from an IP address. We use this information to operate the store, maintain security, understand performance and measure marketing.

A search query is sent to Shopify to return search or predictive-search results. Furniva does not currently maintain a separate recent-search history.

The cart and checkout use Shopify's essential storage. Your Furniva wishlist, recently viewed products and display preferences are currently stored in your browser. A checked pincode is remembered for the browser session and may be sent to a configured serviceability checker. Device-local information remains until it expires or you clear the relevant browser data. If account-synced saved items are offered, they remain until you remove them or make an eligible account-deletion request.

We use personal information to provide the product or service you request; process and verify payment; fulfil, deliver and install orders; manage accounts, carts and saved information; provide tracking, returns, refunds and warranty support; answer enquiries; prevent fraud and misuse; secure and improve the store; measure performance; comply with law; and establish or defend legal claims.

We process information for these purposes with your consent where consent is required, to provide the transaction or service you requested, and for other uses permitted by applicable law. We do not use information for an unrelated purpose without giving the notice or obtaining the choice required by law.

A successful-order confirmation is sent by email and WhatsApp using the contact details supplied for the order, not by SMS. Payment, delivery, installation, return, refund, warranty and support updates are service communications and may be sent by email, WhatsApp or phone using the details on the order or enquiry.

Marketing by email, SMS, WhatsApp or phone is separate and optional. Where consent is required, we send it only after an affirmative choice and record when and where that choice was made. You can withdraw from a channel using the unsubscribe or opt-out method in the message, by telling the caller, or by contacting Furniva. Withdrawing marketing consent does not stop messages needed for an existing order or support request.

Essential cookies and similar storage keep the store, account, cart, checkout, security and preferences working. Analytics and advertising technologies may measure visits, purchases and campaign performance, limit repeated ads and help show more relevant advertising.

Furniva uses or plans to use Shopify analytics and advertising services, Meta Pixel, Google Analytics 4, Google Ads and other vetted advertising pixels or measurement partners. Depending on configuration, these services may receive device identifiers, IP address, browser information, pages or products viewed, cart or purchase events and advertising interaction data. Furniva does not provide a payment PIN or complete card credentials to advertising partners.

Where required, non-essential analytics or advertising technologies are controlled through the available privacy or cookie choices. You can also use browser controls, advertising-platform settings and recognised opt-out signals where supported. Blocking essential storage may prevent parts of the store or checkout from working.

We disclose only the information reasonably needed for the relevant service to: Shopify for hosting, accounts, commerce, checkout and store operations; Razorpay and payment networks for payments and refunds; logistics, warehousing and authorised 3PL partners for fulfilment and delivery; installation and repair partners for appointments and service; communication providers for email, SMS, WhatsApp and phone support or marketing; Meta, Google and other configured analytics or advertising providers; and professional advisers, insurers, auditors or authorities where reasonably necessary or legally required.

If you open WhatsApp, YouTube, Vimeo, Instagram or another external service from Furniva, that provider may receive information under its own privacy policy. We may also disclose information in a genuine business reorganisation or transfer, subject to appropriate confidentiality and legal requirements.

Furniva does not sell personal information for money. Use of advertising technologies may be treated as a sale, sharing or targeted advertising under some jurisdictions; where such rules apply, we provide the choices required by law.

A review or customer-home photograph is published only with the permission needed for publication. If you give permission, Furniva may display, crop, format and reuse the approved review, photograph or video on furniva.in and Furniva's own social, advertising and marketing channels, together with the agreed name or attribution.

Published material can be seen and copied by other internet users. Do not include an address, phone number or other private information in content intended for publication. Contact us if you want to withdraw permission for future use. We will stop new use and remove material under Furniva's control where reasonably practicable, but cannot recall copies already lawfully published, printed or shared by others.

Order, invoice, payment, refund and tax records are retained for the period required by applicable accounting, tax and other laws. Support, delivery, installation, return, damage, warranty and claim records are normally retained for up to three years after the matter closes, and longer only where needed for an active dispute, fraud prevention or a legal obligation.

Marketing choices and related contact information are retained until you withdraw, or for up to two years without engagement, unless a longer record is needed to respect an opt-out. Inactive account information may be deleted or anonymised following a verified request, except for transaction or other records that Furniva must retain.

Device-local wishlist and preference information remains until you remove it or clear browser data. Account-synced saved information, where offered, remains until you remove it or the account is deleted, subject to required retention.

Furniva uses reasonable administrative, technical and organisational safeguards appropriate to the information and service, including access controls and using established commerce and payment providers. No internet transmission or storage system is completely secure, so we cannot promise absolute security.

Shopify, payment, communication, media, analytics and advertising providers may process information using infrastructure or personnel outside India. Where applicable law regulates an international transfer, Furniva and its providers use the contractual, organisational or other safeguards required for that transfer.

Furniva's store is intended for adults and is not directed to anyone under 18. A person under 18 should use the store and place an order only with the involvement of a parent or legal guardian. If you believe a child has provided personal information without appropriate involvement or consent, contact us so we can assess and remove it where required.

Subject to applicable law, you may ask for a summary of personal information being processed and the parties with whom it has been shared, correction or completion of inaccurate information, erasure where retention is no longer required, withdrawal of consent, marketing opt-out, grievance redressal, or nomination of another person to exercise applicable rights in the event of death or incapacity.

Send a request to info@furniva.in or call +91 87693 25140. We may verify your identity before acting and may retain information where the law or an unresolved transaction, claim or security requirement requires it. Where Shopify separately controls information, we may direct you to Shopify's privacy request process.

Privacy and Grievance Officer: Nishit Agrawal, Proprietor and Grievance Officer
Plot No. 08, Bapu Nagar, Himank Path, Goliyawas, Jaipur – 302020, Rajasthan, India
info@furniva.in
+91 87693 25140
Monday to Saturday, 10am to 7pm IST

We acknowledge a consumer complaint within 48 hours and aim to resolve it within one month. Privacy requests are handled within the period required by applicable law.

We may update this policy when our services, providers or legal obligations change. The current version is published here with a revised last-updated date. Material changes affecting an existing consent will be handled with the further notice or choice required by law.