Where is my order?

Your order is being prepared and has not left its assigned fulfilment location yet. Ready-stock pieces are picked and packed; a made-to-order piece is being built to the timeline we agreed with you.

Your order has left its assigned fulfilment location and is with the logistics partner. Tracking becomes available at this point, and the estimated delivery range is counted in calendar days from here.

The partner has the parcel on a vehicle for today. Someone needs to be available at the address to receive it — it does not have to be you.

Our logistics partner makes up to three attempts, usually over about five to ten days depending on the partner. The partner controls the timing, so we never promise the date of the next attempt or a fixed gap between them. After the third unsuccessful attempt the shipment returns to Furniva.

Check the boxes and the piece now. Visible transit damage, a wrong product or finish, and missing boxes or parts must be reported within 48 hours of delivery. Keep the packaging as it is until we have given you instructions.

Where installation is confirmed for the product and pincode, it runs as a separate appointment after every box for that product is delivered. Please notify support after delivery. Furniva or its authorised partner should contact you within 24–48 hours and targets completion within 96 hours, subject to contact, safe access, customer availability and service capacity. The installer calls before travelling on the agreed date.