Terms and conditions

Furniva is the trade name of Nishit Agrawal, GSTIN 08DOUPA8944E1ZI, with its principal address at Plot No. 08, Bapu Nagar, Himank Path, Goliyawas, Jaipur – 302020, Rajasthan, India. Furniva is the seller of the products listed on furniva.in; it is not a marketplace.

These terms apply when you browse furniva.in, create an account, submit content or place an order. By placing an order, you confirm that you are legally capable of entering into the purchase or are acting with the involvement of a parent or legal guardian. The product page, order confirmation and the policies linked in these terms form part of your purchase terms.

You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. Tell us promptly if you believe your account has been used without permission.

Do not use the site for fraud, unlawful activity, interference with the site or its security, automated extraction without permission, or publication of unlawful, abusive or misleading material. We may restrict an account or access where reasonably necessary to investigate misuse, protect customers or comply with law. Restriction does not remove rights or obligations attached to an existing order.

The material, finish, colour, dimensions, included parts and other specifications stated on the individual product page apply to that product. Furniva sells engineered-wood, solid-wood and mixed-material products; no site-wide claim that every product is solid wood applies.

Measurements, box counts and assembly times are published where they have been recorded. A missing figure is left out rather than estimated. Photographs are intended to represent the product, but screens, lighting and natural grain or texture can cause limited visual variation. This does not excuse a product that is materially different from its listing.

Availability can change before checkout is completed. A finish or option is included only when it is shown as available for the selected variant.

Prices are in Indian rupees and include applicable taxes and delivery to serviceable pincodes. Any optional charge is shown before it is accepted. Promotional codes and offers apply only for their stated period and conditions and cannot be combined unless expressly stated.

Orders are prepaid through Razorpay and Razorpay Magic Checkout. Depending on eligibility and the options displayed for the transaction, payment methods may include UPI, credit or debit cards, net banking, wallets, Pay Later and EMI. Furniva does not currently offer cash on delivery or partial cash on delivery. Payment credentials are handled by the payment provider and are not stored by Furniva.

If a displayed price is an obvious error, or a product is unavailable, Furniva may reject or cancel the affected order and initiate a full refund to the original payment method. We will notify you using the contact details on the order.

An order is recorded when payment is confirmed and an order number is issued. We send successful-order confirmation by email and WhatsApp. You may ask Furniva to help place an order by WhatsApp or phone, but an assisted order remains prepaid and must be completed through the secure payment route we provide. We may contact you to verify information needed for payment, serviceability or fulfilment.

A ready-stock order may be cancelled before dispatch. For a customer-requested cancellation, Furniva may deduct the actual, non-recoverable payment-gateway or commerce-platform transaction costs and applicable taxes incurred on that payment. The deduction is itemised and will not exceed 5% of the amount paid for the cancelled item; if no such cost was incurred, nothing is deducted.

For a made-to-order item, cancellation before production begins carries a charge equal to 20% of the amount paid for that item. Cancellation after production begins but before dispatch carries a charge equal to 50% of the amount paid for that item. This is the total cancellation deduction and is not increased by a separate payment-processing deduction. A made-to-order item cannot be cancelled after dispatch.

Cancellation is a request until Furniva checks the dispatch or production record and confirms it. If Furniva cannot fulfil an order, including because of unavailability or an obvious pricing error, we may cancel it and issue a full refund to the original payment method without a payment-processing deduction. See the Payment and EMI Policy for payment and refund details.

Orders may be fulfilled from a Furniva facility or an authorised fulfilment partner, including a Mumbai-area 3PL partner for selected products. Ready-stock and made-to-order products in one order may arrive separately. Delivery ranges shown after a pincode check are estimates in calendar days from dispatch, not guaranteed arrival dates.

Delivery is free to serviceable pincodes. Our logistics partner may make up to three delivery attempts. Customer-caused failed delivery attempts and carrier- or Furniva-caused failures are handled as stated in our Shipping Policy.

Installation is free on website orders in major cities: Delhi NCR, Mumbai (with Thane and Navi Mumbai), Pune, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad, Jaipur, Ludhiana and the Chandigarh tricity, as confirmed by the pincode check on the product page. Furniva or its authorised partner should contact the customer within 24–48 hours after every box for the product is delivered and targets completion within 96 hours, subject to contact, safe access, customer availability and service capacity; neither is a guaranteed deadline. The customer is advised to notify support after delivery.

Free installation covers standard assembly with supplied components and hardware. It excludes electrical, plumbing, masonry or civil work, custom alteration, dismantling or relocation, hoisting, and wall mounting unless expressly included on the product page. Complimentary installation remains available for 15 calendar days after delivery. Customer-caused repeat visits cost ₹499 including applicable taxes; later service after the complimentary period is subject to availability and an applicable fee disclosed before booking. No fee applies to a delay or repeat visit caused by Furniva or its partner.

Outside these cities there is no carpenter service: every product comes with an assembly manual and video guides for DIY assembly. Furniva does not arrange or accept responsibility for an independently engaged carpenter. See the Delivery and Installation Policy for access, safety, packaging and reporting conditions.

Furniva does not accept returns or give refunds for a change of mind. Each order includes one complimentary size or colour exchange of ready-stock furniture when requested within seven calendar days of delivery, provided it remains unused, unassembled, undamaged and complete with its original packaging, parts, accessories and instructions. Packaging may be opened for inspection. The exchange depends on availability; any higher price difference is payable and any lower difference is refunded to the original payment method. Only one exchange is offered per order. Made-to-order and refurbished furniture are not eligible for an exchange.

Visible transit damage, a wrong item or finish, and missing boxes or parts must be reported within 48 hours of delivery with the evidence reasonably needed to assess the issue. An approved remedy for damage or a defect is provided at no cost. If no repair or replacement remedy is reasonably available for a non-refurbished product, Furniva arranges free collection and issues a full refund to the original payment method. A partial refund applies only when Furniva offers it after assessment and the customer agrees to keep the product.

A refurbished product receives only repair or replacement of the affected part for eligible damage or a defect that was not disclosed as part of its recorded refurbished condition; it is not eligible for a full-product return or refund, except where a remedy cannot lawfully be excluded. Product-specific warranty cover applies only where the product page states it.

Approved refunds are initiated to the original payment method within five business days after the applicable prerequisite is complete. The payment provider may take additional time to credit the amount. See the Cancellations, Returns and Refunds Policy and Warranty Policy for the complete process. Nothing in these terms limits a remedy that cannot lawfully be excluded.

If you voluntarily submit a review, photograph, question or comment for publication, you confirm that it is accurate, lawful and yours to share. You give Furniva a non-exclusive, royalty-free permission to reproduce, display and format that submission for the site and Furniva communications, with the display name you provide where appropriate.

We may moderate or remove submissions that are unlawful, abusive, unrelated, deceptive, disclose personal information or violate another person's rights. Furniva does not post reviews while pretending to be a customer or knowingly misrepresent product characteristics.

The Furniva name, site design, product and room photography, written guides, graphics and software are owned by Furniva or licensed for its use. You may use the site for personal shopping, but may not reproduce, sell, scrape, reverse engineer or commercially exploit its content without permission.

The site uses third parties for services such as payments, hosting, analytics, delivery and installation. A third party's own service terms may apply to its service, but using a fulfilment or payment partner does not remove Furniva's responsibilities for your Furniva order. External links are provided for convenience and do not make Furniva responsible for an unrelated site's content or practices.

We may temporarily suspend or change the site for maintenance, security or operational reasons. Events outside reasonable control, including severe weather, transport disruption, government action, strikes or network failure, can delay performance. Where an order is affected, we will communicate what we know and apply the remedies available under the relevant policy and applicable law.

To the extent permitted by law, Furniva is not responsible for indirect or consequential loss that was not reasonably foreseeable from a breach of these terms. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or restricted.

Customer care is available at info@furniva.in and +91 87693 25140, Monday to Saturday, 10am to 7pm IST. Include your order number where the question concerns an order.

Grievance Officer: Nishit Agrawal, Proprietor and Grievance Officer
Plot No. 08, Bapu Nagar, Himank Path, Goliyawas, Jaipur – 302020, Rajasthan, India
info@furniva.in
+91 87693 25140

We provide a complaint reference, acknowledge a consumer complaint within 48 hours of receipt and aim to resolve it within one month. These timelines do not prevent you from using any remedy available under applicable consumer law.

We may update these terms for operational, legal or regulatory reasons. The revised version is published with a new last-updated date and applies prospectively. The terms accepted for an order are not retrospectively replaced after that order is placed.

These terms are governed by the laws of India. Disputes may be brought before a court or consumer commission with competent jurisdiction under applicable law. If one provision is found invalid or unenforceable, the remaining provisions continue to apply.