Shipping and delivery

Furniva delivers to serviceable pincodes across India. Enter your pincode on the product page to check whether delivery is available and to see the estimated delivery range for that product and address.

Delivery is free to every serviceable pincode shown as eligible. There is no minimum order value, separate shipping charge or paid-delivery option.

Carrier coverage can occasionally change because of a temporary service restriction or embargo. If a confirmed order becomes undeliverable for a reason outside your control, we will contact you and provide an appropriate resolution.

Most products are dispatched from Furniva’s Jaipur facility. Selected ready-stock products may be dispatched through our Mumbai-area 3PL partner, depending on product availability and the destination. Ready-stock orders are normally dispatched within 1–2 business days after payment confirmation, excluding Sundays and public holidays. If an exceptional order volume or another issue delays dispatch, we will inform you using the contact details on the order.

The delivery range shown after a pincode check is an estimate in calendar days from dispatch, not from the date the order was placed. Orders dispatched from Jaipur to nearby serviceable pincodes are normally 1–2 calendar days from dispatch. Product availability, assigned fulfilment location, destination, public holidays and logistics-partner operations can affect every range.

A delivery range is not a guaranteed arrival date. We do not replace it with a single generic national window or promise an exact arrival date before or after dispatch.

Made-to-order furniture is built after the order is placed. We confirm its production timeline separately, and its delivery estimate applies after the product is ready and dispatched.

Tracking becomes available after the shipment has been handed to the logistics partner. We share the tracking information using the contact details on your order. You can also follow the order using the link in your order updates or through your Furniva account.

Carrier tracking may take some time to show its first movement. If the shipment has passed its estimated delivery range without an update, contact Furniva with your order number so we can investigate it.

Furniture is delivered flat-packed in one or more boxes. Someone must be available at the delivery address to receive the shipment, but it does not have to be the person who placed the order.

Before dispatch, tell us the floor, whether a suitable service lift is available, whether a large box must pass through a narrow doorway or staircase, and whether the building has entry restrictions or permitted delivery hours.

Contact us with your order number as soon as possible if the address or an access detail changes. An address change may be possible before packing or dispatch, but it cannot be guaranteed after the shipment has been labelled or handed to the logistics partner.

If nobody is available, the logistics partner normally returns the shipment to its local hub and schedules another attempt.

The partner may make up to three delivery attempts, usually over approximately five to ten days. The partner controls the timing, so Furniva cannot guarantee the date of the next attempt or a fixed interval between attempts.

After the second unsuccessful attempt, we will tell you that one attempt remains. After the third unsuccessful attempt, the shipment is returned to Furniva.

If delivery fails because of repeated unavailability, refusal, an incorrect address supplied with the order or inadequate access, the actual forward and return shipping costs are itemised and deducted from the refund. If the failure is caused by Furniva or the logistics partner, nothing is deducted. See our returns and refunds policy for the complete process.

Products in the same order may be dispatched separately because of their availability, size or production timeline. Each shipment receives its own tracking information and may arrive on a different day. Separate shipments do not create an additional delivery charge.

Check the shipment and packaging when it arrives. Visible transit damage, a wrong product or finish, and missing boxes or parts must be reported to Furniva within 48 hours of delivery.

Keep the product, outer packaging and shipping label as they are, and do not assemble, repair or return anything until we have provided instructions. Photographs or video may be required to assess the issue.

Eligible damage, defects, missing parts and incorrect items are resolved at no cost under our returns and refunds policy.

Delivery and installation are separate services.

Installation is free in major cities: Delhi NCR, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad, Jaipur, Ludhiana and the Chandigarh tricity; the pincode check on the product page confirms it for your address. Outside these cities there is no carpenter service: every piece comes with an assembly manual and video guides for DIY assembly, and Furniva does not arrange or accept responsibility for an independently engaged carpenter. Read our Delivery and Installation Policy for contact targets, scope, access conditions and revisit fees.